Shipping Information

📋 Shipping Guidelines

🗓️ How We Count Days

• Production time is in business days — Monday to Friday, excluding public holidays. Our print partner's workshop is closed at weekends.
• Transit time is in calendar days — every day counts, weekends and holidays included.
• Your total wait = production + transit, counted from the day you order.

📦 Processing Time

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays) before shipment.

🏭 Where Your Order Ships From

Orders are produced and dispatched by our print partner in the USA. Every item is printed to order at that facility and then shipped to you.

🚚 Delivery Time

Transit times vary based on the recipient's address and selected shipping method. Please note:

• Transit times are quoted in calendar days — weekends and public holidays are counted, not skipped
• They are estimates from the ship date, not the order date: add the production time above to get the total wait
• Carriers do not collect or deliver every day everywhere; a Sunday or a public holiday can push a parcel to the next working day
• Times may be affected by distance from our shipping facility
• See Possible Delays section below for factors that may affect delivery

📍 Order Tracking

You'll receive a tracking number via email once your order ships. Track your package status at our Order Tracking Page.

⚠️ Delivery Address

Please ensure your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses provided by the customer.

🚚 Shipping Methods & Rates

🏙️ United States

Available for the United States.

📦

Free Standard Shipping

FREE

Free

2-5

calendar days

🎁 Free shipping on all orders.

⚠️ Possible Delays

While we strive to meet all delivery estimates, certain circumstances beyond our control may cause delays:

•Weather & Natural Events: Severe weather, natural disasters, or environmental conditions
•Peak Seasons: High volume during holidays (Thanksgiving, Christmas, etc.) and promotional events
•Federal Holidays: No shipping or delivery on federal holidays
•Carrier Delays: Issues with carrier operations beyond our control
•Address Issues: Incorrect, incomplete, or undeliverable addresses

📦 Lost or Missing Packages

If your tracking shows delivery but you haven't received your package:

Verify shipping address: Confirm the delivery address on your order to ensure it was sent to the correct location
Check delivery notifications: Review any delivery notifications, photos, or instructions left by the carrier
Ask household members: Check if someone else at your address accepted the delivery
Thoroughly search delivery area: Carefully check your mailbox, porch, garage, side doors, bushes, and surrounding areas
Check with neighbors: Ask neighbors in case the package was delivered to a nearby address by mistake
For apartments/buildings/complexes: Double-check nearby parcel lockers, mailbox areas, mail center, or ask building management/guards
Review security footage: Check your security camera or doorbell camera for delivery confirmation
Wait 24-48 hours: Tracking can sometimes update prematurely; the package may still arrive
Contact local post office: Reach out to your local post office or carrier facility for detailed delivery information

If the package is still not located after completing these steps, please contact us at support@covaify.com with your order number and tracking information. We'll work with you to resolve the issue.

Questions?

For shipping-related questions or concerns, contact us at support@covaify.com.