Return & Refund Policy
Last Updated: September 4, 2026
Policy Overview
We want you to be completely satisfied with your purchase. Our return policy lasts 30 days from the date your package arrives.
📦 Within 30 days: Email us to request a refund or a replacement
🎁 Keep the item: In almost every case you keep what you already have — and you never pay return postage
Cancelling an Order
You can cancel for a full refund at any time before production starts. Because every item is printed to order, printing usually begins within 24 hours of your order — so email us as soon as you know.
Already in production? You are still covered — see the 30-day refund below. Email support@covaify.com with your order number.
How to Request a Refund
Every item is printed to order, so we don't ask you to ship anything back — the postage would cost more than the item and it can't be resold. Whatever the reason, the item stays with you.
Email Us
Write to support@covaify.com within 30 days of delivery with your order number
Send a Photo — Only If Something Is Wrong
If the item arrived damaged, misprinted or isn't what you ordered, attach a photo so we can put it right with our print partner. Simply changed your mind? No photo needed.
Choose a Refund or a Replacement
We reply within 1-2 business days. Take a full refund — product cost and the original shipping fee — or a free replacement. Either way, keep the item you already have.
✅ Nothing to ship, nothing to pay. We do not ask for the item back, so there is no return postage and no restocking fee. We may decline repeated requests from the same customer or address.
If we ever do need an item sent back — we will say so in writing first, and we cover the cost. Postage for any return we ask for is ours, never yours. Please do not post anything back before we have asked.
What's Not Covered
Almost everything is. These are the exceptions:
- •Requests made after the 30-day window
- •Requests we cannot verify (no photos or order details supplied)
- •Items personalized with details you supplied (a name, your own photo, or bespoke text)
- •Gift cards
What You Get Back
- •100% of the product cost, refunded to your original payment method
- •Your original shipping fee, refunded in full — whichever method you chose
- •No return postage and no restocking fee — you are never charged to send anything back
- •Prefer a free replacement instead? We'll print and ship a new one at no cost
Processing Times
Refund Timeline:
- We review your request: 1-2 business days
- Email confirming your refund or replacement
- Refund processed: 5-7 business days
- Appears in your account: +3-5 business days (bank processing)
Total: approximately 9-14 business days from the day we approve your request.
Replacement Timeline:
Printed and shipped as soon as your request is approved, with the same production time as a new order.
Late refund? First check your bank account, then contact your credit card company and bank. If still missing after 10+ business days, email us at support@covaify.com
Ordered the Wrong Option?
Every item is printed after you order it, so a piece made to the option you picked can't go back into stock for someone else. That means we can't swap it free of charge — but we don't think you should pay full price twice either. We're happy to offer a discounted replacement in the option you meant to order.
Email us your order number and the option you actually wanted
We'll quote you the discounted price for the replacement
Once you accept, we make and ship the replacement — keep the original
Note: The discount depends on the product, so email us for your exact price. No return is needed — the original item stays with you.
A Note on Personalized Items
What counts as personalized? Only items customised with details you supplied — a name, your own photo, or bespoke text. Our regular catalogue products are printed to order from our own designs and are covered by the standard 30-day refund above.
Additional Information
✓ No Fees of Any Kind
No restocking fee and no return postage — refunds are the full amount you paid
📧 Email Us First
Start every refund or replacement by email so we can confirm it against your order
Contact Us
For all return and refund inquiries:
Email: support@covaify.com
Important Reminder
Please don't post anything back on your own initiative — almost every case is settled without it, and you would be paying postage you never needed to. If a return really is needed we will ask you in writing and cover the cost. Email support@covaify.com and we'll settle it from there.