How can we help you?

Processing takes 1-3 business days (Monday-Friday, excluding holidays). Delivery times below are in calendar days and start when your order ships, not when you place it:

United States:
• Free Standard Shipping: 2-5 calendar days (Free)

We ship free on all orders.

Total time to your door = production + transit.

View full details on our Shipping Information page.

Once your order ships, you'll receive a tracking number via email. Track your package anytime at our Order Tracking page.

No — we currently ship within the United States only.

If tracking shows delivery but you haven't received it, follow these steps:

1. Verify the shipping address in your order confirmation
2. Check delivery notifications from the carrier
3. Ask household members if they received it
4. Search your delivery area thoroughly (front/back door, garage, etc.)
5. Check with neighbors
6. For apartments: check parcel lockers or ask management
7. Review security footage if available
8. Wait 24-48 hours (sometimes marked delivered early)
9. Contact your local post office with tracking number

If still not found, contact us at support@covaify.com with your order number and tracking info.

Delays may occur due to: severe weather or natural disasters, peak holiday seasons (Thanksgiving, Christmas), federal holidays, carrier operational issues, or incorrect/incomplete addresses.

30 days from delivery, and you keep the item. Every product is printed to order, so shipping it back would cost more than it recovers and it can't be resold — we don't ask you to.

Email us within 30 days and choose a full refund (product cost plus your original shipping fee) or a free replacement. There is no return postage and no restocking fee — if we ever do ask for an item back, we cover the cost.

View our full Return Policy for complete details.

Three steps, all by email:

1. Email support@covaify.com within 30 days of delivery with your order number
2. If the item arrived damaged, misprinted or wrong, attach a photo — if you simply changed your mind, no photo is needed
3. We reply within 1-2 business days and confirm your refund or replacement

Please don't post the item back on your own initiative. Almost every case is settled without it, and you would be paying postage you never needed to. If a return really is needed we will ask you in writing and cover the cost.

Yes — your original shipping fee is refunded in full, whichever method you paid for.

And you never pay return postage either — postage for any return we ask for is ours. You get back the entire amount you were charged.

Yes — free of charge any time before production starts. Items are printed to order and printing usually begins within 24 hours, so email support@covaify.com as soon as you know.

If printing has already started, you're still covered by the 30-day refund above — and you keep the item.

Refund timeline breakdown:

1. Review: 1-2 business days for us to check your request
2. Email Notification: Confirmation sent to you
3. Refund Processing: 5-7 business days to process the refund
4. Bank Processing: Additional 3-5 business days to appear in your account

Total time: Approximately 9-14 business days from the day we approve your request.

If your refund is missing after 10+ business days, check with your bank first, then contact us.

Not free of charge, but we'll help. Because every item is made after you order it, a piece printed in the option you picked can't be resold to someone else — so we can't swap it at no cost. What we can do is offer a discounted replacement in the option you meant, so you're not paying full price twice.

1. Email us at support@covaify.com with your order number and the option you wanted
2. We'll quote you the discounted price
3. Once you accept, we make and ship the replacement — you keep the original

Note: The discount depends on the product, so email us for your exact price. This applies when the right item arrived as ordered; if it's defective or we sent the wrong thing, see below — that's free.

Almost everything is. The exceptions are:

• Requests made after the 30-day window
• Requests we cannot verify (no photos or order details supplied)
• Items personalized with details you supplied (a name, your own photo, or bespoke text)
• Gift cards

What counts as personalized? Only items customised with details you supplied — a name, your own photo, or bespoke text. Our regular catalogue designs are covered by the standard 30-day refund.

Send us a photo and we'll put it right:

1. Email us within 30 days of delivery
2. Attach clear photos showing the damage, misprint or incorrect item
3. Once we've seen them, choose a free replacement or a full refund

Keep the original — there is nothing to send back and no cost to you.

We accept multiple payment methods through our secure payment processor, Stripe:

Credit & Debit Cards:
• Visa
• Mastercard
• American Express
• Discover

Digital Wallets:
• Apple Pay
• Google Pay
• Link by Stripe (save payment info for faster checkout)

All transactions are encrypted and secure.

Absolutely! We use Stripe for payment processing, which is PCI-DSS compliant and uses bank-level security. We never store your complete credit card information on our servers. All payment data is encrypted and transmitted securely.

Payment declines can happen for various reasons:

• Insufficient funds in your account
• Incorrect card details (number, CVV, expiration date)
• Security measures triggered by your bank
• Card expired or inactive
• Billing address mismatch

What to do:
1. Verify your payment information is correct
2. Contact your bank if the issue persists
3. Try using a different payment method

Restock dates vary by product. For information about a specific item, please contact us at support@covaify.com. We can notify you when the item becomes available again.

We strive to display products as accurately as possible. However, colors may vary slightly due to screen settings and lighting conditions. Product descriptions include detailed information to help you make informed decisions.

No, you can checkout as a guest. However, creating an account makes it easier to track orders, save shipping addresses, and access your order history for future reference.

You can reach us by email at support@covaify.com. We typically respond within 24 hours. For more contact options and support hours, visit our Contact page.

Only before printing starts, which is usually within 24 hours of your order — email support@covaify.com straight away with your order number.

After that the item has already been made for you, so it can't be changed. You are still covered by the 30-day refund, and you keep the item — see Returns & Refunds.